Refund Policy

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Refund Policy

Examination of products will be seriously taken before we sending out the items. All sold-out items cannot be refunded, returned or exchanged, sames goes to cancellation of order after payment made. Refund / Exchange of Item usually only applicable for Out-of-Stock Items.

Returnable/Exchangeable (After Sales)

– Items that are terribly damage or massively stained.

– Items that are with prominent and obvious quality problems. (Eg. Left right sleeve not balance)

– Wrong items from what you have ordered.

– Wrong sizes of the item received.

– Wrong color of the item received.

Non-Returnable/Non-Exchangeable (After Sales)

– Color differs from the pictures shown online

– Minor loose threads

– Irregular fold / wrinkles produced by crumpling

– Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)

– Transparent slightly or bad odor.

– Size measurement differs about 1-3cm only.

– Customers who did not inform us and post the item back directly will not be entertained.

– Sales items are not allowed to return or exchange for any reason except damaged items.

– J2L Design Boutique reserved the rights to change or alter the policy for any reason at any time without further notice.