Examination of products will be seriously taken before we sending out the items. All sold-out items cannot be refunded, returned or exchanged, sames goes to cancellation of order after payment made. Refund / Exchange of Item usually only applicable for Out-of-Stock Items.
Returnable/Exchangeable (After Sales)
– Items that are terribly damage or massively stained.
– Items that are with prominent and obvious quality problems. (Eg. Left right sleeve not balance)
– Wrong items from what you have ordered.
– Wrong sizes of the item received.
– Wrong color of the item received.
Non-Returnable/Non-Exchangeable (After Sales)
– Color differs from the pictures shown online
– Minor loose threads
– Irregular fold / wrinkles produced by crumpling
– Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)
– Transparent slightly or bad odor.
– Size measurement differs about 1-3cm only.
– Customers who did not inform us and post the item back directly will not be entertained.
– Sales items are not allowed to return or exchange for any reason except damaged items.
– J2L Design Boutique reserved the rights to change or alter the policy for any reason at any time without further notice.