Shopping Guide

Order Steps :

1. Register an account for free with J2L Design Boutique.

2. Update your Personal Information, Billing & Shipping Address. All (*) marks are required to fill in. Please make sure all the informations given are accurate.

3. View product page and select the items you want, choose the size, color and click “Add to cart“.

4. Check out the Size measurements table in every product page.

5. Continue shopping or when you are done shopping, click “Checkout“.

6. Please fill in your delivery address if you haven’t have one.

7. Next, check again the products list and receiver info to make sure its correct.

8. Prices will be adjusted automatically upon checkout (WM: 5pcs & above ; EM: 8pcs & above)

9. Click “Place Order” to submit your order.

10. Kindly make payment within 48 hours.

11. Please attach your bank-in / payment slip :  –> My Account –> Recent Orders –> Upload file

12. You may view your Order No., Order Status & Tracking No. in your Membership Account.

 

Terms & Conditions :

  1. Serious Buyer Only
  2. All prices are exclusive of Local Postage Fees
  3. Not Responsible for any losses or damages during the shipping
  4. No Refund for any cancellation of order after payment made
  5. Refund / Exchange of item only applicable for Out-Of-Stock Items at the time of payment made
  6. Please do not compare price. We offers low price so that everyone able to buy. And due to different expectation / view of the quality from different customer, please do take note some cloth quality maybe thinner than expected or quality not reach your expectation. So, please think twice and kindly do not order if you’re very concern with this quality issue.
  7. Quality Condition will be checked before sending out of items
  8. We only sell ready stock. If any of your items ordered is Out-Of-Stock, you may request for exchange / refund. Any exchange the price which is higher than the Out-of-Stock Items / Balance left, customer is required to top up the difference before we sending out the items
  9. For Website Customer, kindly make payments and provide payment slip within 48 hours. Orders will be cancelled automatically without prior notice
  10. We did not accept any urgent case, all items will be posted out based on our delivery schedule & stock availability
  11. Colors may differ due to different monitor / hp resolutions and lighting issue. And the picture provided is just for reference only. If you cannot accept the slight / minor difference, please do not make order. Any significant color differentiation will be informed and reminded under the picture  provided with the actual picture which have nearest color with the actual product / through messages (for FB / Wechat / Whatsapp / SMS customers) ; through additional information / actual picture which have nearest color with the actual product  (for Website Customer). Please read all the information provided under the pictures. We will not accept the return / exchange / refund if we have inform you in details regarding the significant color difference earlier.
  12. Measurements provided in cm are all in maximum size. Size measurement may differs about 1-3cm due to different measure method. If there is a big different between the measurement provided with the actual item received, please contact us immediately within 2 days after received and we will try our best to provide the necessary solution. Kindly do check measurement before place any order. We will not responsible after you found out the measurement is not suit you.
  13. Because our stocks are from wholesale, so sometimes hard to avoid and small defect / stain / slight imperfections. Kindly take note we will no responsible for it too.
  14. All pictures, size measurement and the material information are given by supplier. Sometimes mistakes of the information may happened. Please do not order if you’re very concern / mind regarding this info. We will only updated all the info provided by supplier.
  15. All pictures are just for reference only. It might have some slight difference for some items. Please do not order if you’re very concern with this.
  16. Sold Out items are not Refundable / Returnable / Exchangeable.
  17. Please do inform us within 2days after received your parcel if any serious damaged on the item sent, together with the picture of the damages, and we will arrange for refund. Any issues reported after 48hours will not be entertained.
  18. We will not going to refund / exchange for you if Size or Style not suit you / slight stain / material not good or too thin / cutting not good / minor threads / color diferentiation / slight difference / slight imperfections. Please take note.
  19. Our normal delivery time frame is within 1-5 working days after payment. And sometimes have to depends on your area poslaju efficiency. Customer should check / track your shipment after we have posted out the item. Customer should call to nearest poslaju / helpline for second delivery or self collect if any unsuccessful delivery happened. We will try our best to help you if the problem unsolved. But please do not rush us.
  20. Not all of our items have cloth tag, it has to depends on supplier. If you mind, please do not order.
  21. Please take note that some materials are better hand-washed. For example, knitting materials.
  22. Kindly read all the payment notice / delivery time and others information as given above.
  23. J2L Design Boutique reserved the rights to change or alter the policy for any reason at any time without notice.